Extended Hours to Serve You Better!

Our commitment to our dealers has resulted in extending our customer service hours by an entire day. One of our Customer Service Technicians will be available each Saturday through the end of August to better service our customers and help meet the demands of yours!

Saturday’s at Indmar…

We hope this addition to our schedule will help to accommodate yours. Customer Service Technicians will adopt the new schedule this Saturday, June 19th. The hours of operation are from 8:30 am – 3:30 pm central time. We realize customer service is as equally important as building the world’s finest inboards. At Indmar we value our customers and we will continue to enhance our products and services in order to serve you better. Thank you for choosing Indmar!

Customer Service Hours

Monday - Friday 8am – 4:30pm CST

Saturday 8:30am – 3:30pm CST

1.800.238.7112

E-Mail

Customer service is as equally important as building the world's finest inboards. That's our policy. From OEM boat builders to dealers and consumers, it is our mission to provide customer satisfaction.

As Indmar grew into a nationally recognized brand, the leadership of this premiere marine engine manufacturer implemented a program known as customer caring.

Unlike many businesses in the midst of growth and constant evolution, Indmar never lost its original direction or contact with its grassroots constituency - the customers themselves. In fact, Indmar is committed to looking at products through the eyes of consumers. The company maintains that superior customer service is equally as important as building the world's finest gasoline inboards.

Always striving to improve on customer service, Indmar constantly evaluates and redefines its customer's needs. Indmar analyzes consumer problems and takes responsibility, even if the source of the problem is uncertain and not necessarily Indmar related.

Indmar constantly produces and releases information to allow OEMs to work on it's products and have the data needed to keep Indmar's highly technical products running properly.

Thanks to an advanced computer system, highly trained customer service representatives can quickly access pertinent information on everything from warranty claims to general how-to questions on maintenance procedures. Also, understanding that the boat owner demands and deserves fast turn-around on repairs and maintenance, Indmar offers support materials to Indmar Certified Service Centers.

Customer service starts before Indmar engines are shipped. At the final quality control check, every engine is started and calibrated to the OEM requirements. The resulting profile data is recorded in a computer file that is maintained for the life of the engine.

In addition, Indmar provides necessary product information and service training for the OEM's field service techs. Indmar's customer service is tailored to each OEM's requirement. Indmar's service training, known as Indmar U, is a person-to-person classroom facility complete with AV resources, the latest tools and diagnostic equipment as well as access to four service dynos for hands-on work.

At Indmar we support our customers, and their customers, the same way we build our engines... for the long run.